- SECURITY
1.
Q: How secure is glamorbiz.com?
Ans: In order to win the
trust of our customers much more, we don’t just relay on fact that our store is
secured with SSL encryption, has robust privacy policy and contact information.
We make sure that we are not infected with malware: We watch out for phishing,
defacements, alien pop ups, malvertising, SEO spam and search engine warnings
etc.
ORDERING
AND PAYMENT
2.
Q: How can I order a product?
Ans: To order a product, add
it to cart, login and go through the ordering process. When the order is ready,
you will receive order summary to your email. Order summary will also be stored
to your account.
You
can also reorder afterwards by clicking the “reorder” button on any previously
made orders. The cart will open and you can update products or quantities.
3.
Q: Why should I buy online?
Ans: Time is money and
convenience is worth the fair price. By ordering online, you will get prices
faster and you will be able to go through order confirmation and payment
process much faster and at your comfort zone. This could save days of your time
and reduces procrastination and hesitation.
Record/Traceability:
For many reasons, you will have easy access to all of your previous orders any
time you want to.
Reordering: Previous
orders make reordering easier – by just couple of clicks. This saves time and
effort as you don’t need to go through all the documents and emails from the
past, among other advantages.
4.
Q: What information should I include
when ordering?
Ans: The ordering system will ask for all
the important information you should submit. If you have a VAT number, please
remember to submit it. This will make sure the shipment is not delayed because
of the lack of VAT number
5.
Q: What payment methods can I use?
Ans: You
can use all the major credit cards.
6.
Q: Is VAT charged?
Ans: If you have VAT number, then VAT is
not charged. You need to remember to add the VAT number to your account
information section. Online checkout system will automatically fill in the
submitted VAT number when you order products.
You can also add your VAT number during the checkout process manually.
7.
Q: How can I change delivery address?
Ans: It is easy. Sign in to
your account and go to “my account”. On “my account” you can change all your
contact information.
8.
Q: What are the terms and conditions?
Ans: Just click on the Terms
and Conditions for details.
9.
Q: Can I cancel my order?
Ans: Sure. If you want to
cancel your order, please do so as soon as possible. If we have already
processed your order, you need to contact us and return the product. Please
contact info@glamorbiz.com.
Also see Return & Refund Policy.
10.
Q: Is every displayed product in
stock?
Ans: All the products shown
on our site are available barring very unusual circumstances. But order lead
time may depend on the product availability and quantities.
11.
Q: How to contact customer service?
Ans: If you have question
regarding our online store (ordering, account questions, technical questions),
please contact info@glamorbiz.com.
On
pricing and shipping related issues you can contact customer support at
info@glamorbiz.com or call +1 240-354-4008. See also, Shipping Policy.
12.
Q: Can I return a product?
Ans: Sure. To do so, please
contact contact@glamorbiz.com.
See also Return and Refund Policy.
YOUR
ACCOUNT
13.
Q: How
do I create an account?
Ans: Go to
https://www.glamorbiz.com/my-account/ and click “create a new account”,
then just fill in all the needed information and click “create”. After
submitting the form, your account will be confirmed and you will be notified.
14.
Q: How can I retrieve my password?
Ans: Go to https://www.glamorbiz.com/my-account/.
You can retrieve your password by clicking “forgot password?”. Instruction on
password retrieval will be send to your email.
15.
Q: How do I change my personal details
or email address?
Ans: You can easily change all your
information on your account. Go to https://www.glamorbiz.com/my-account/ and
log in, then click “my account” and “edit”. Here you can change all your
contact information.
DELIVERY
16.
Q: How can I track my order?
Ans: We will send you the tracking code of
the shipment when the parcel has been sent.
17.
Q: What about shipping time?
Ans: Shipping time will be
confirmed on the order confirmation document.
18.
Q: What about shipping cost?
Ans: Shipping costs are dependent on your
location and, of course, products on your order. Our online store shows the
shipping fee and shipping cost automatically on the checkout.
19.
Q: Changing the shipping address?
Ans: You can always change your shipping
address on your account. Just login and click “my account” and “edit”.
You can also change the shipping address during the checkout process if you
need. Just click “edit” below “shipping address”.
Frequently
Asked Questions
20.
Q: How do I take advantage of bulk
discounting?
Ans: Buy more, save more is still
our motto! Eligible bulk orders $80 and up are still automatically
discounted in cart. Unlike before, sale items may actually be eligible for
additional bulk discounts, but at a maximum rate that factors in any reduced
pricing that has already been applied. Closeout prices are notated in red on
product pages, are not eligible for additional bulk discounts, and are final
sale.
|
Discount |
Order |
|
5% |
$80-$149.99 |
|
7.5% |
$150-$249.99 |
|
10% |
$250-$499.99 |
|
12.5% |
$500-$999.99 |
|
15% |
$1,000+ |
21.
Q: How long will it take me to get my
order?
Ans: For standard shipping, you should
receive your order within 7-10 business days. Please note, we ask that you
allow up to 14 days for your package to be delivered before contacting us to
open a lost box claim.
For
Faster or Fastest shipping, our Expedited shipping rates vary based on weight,
mailing address, desired delivery date. Please note, while most packages do
arrive within 1-2 business days of the estimated ‘faster/fastest’ delivery
date, we do not guarantee delivery on the estimated date shown during checkout.
All
orders placed before 11 AM PST, will ship out the same day, any order placed
after will ship the following business day. Once your order has been placed,
you’ll first receive an order confirmation email followed by a shipment
notification email with tracking once shipped.
Products
from the same order are often shipped from different warehouses. This does not
affect your shipping cost but may require the order to be delivered in multiple
packages and the shipping time may vary. You can also check the status of your
order by logging into your account.
Please
note, for now, we ship only within the continental United States. We do not
currently ship to PO boxes, APO, or FPO addresses or internationally.
For
additional information see our Shipping
Policies.
22.
Q: Who is responsible for stolen
packages?
Ans: Please note GlamorBiz LLC is not responsible for stolen packages. However, glamorbiz.com should be notified immediately to help customer get compensation from the shipping
carrier responsible (UPS, FedEx, and USPS etc) accordingly.
23.
Q: Who is responsible for lost
packages?
Ans: If packages are lost due
to wrong addressing by us, we reimburse customer.
24.
Q: What are your hours of
operations?
Ans: Our hours of operations have recently
changed. In order to better support the needs of our customers, we will
now be available for phone support from 8am to 4:30pm, Monday -Friday. Please
note that our Chat support is available on the weekends from 8am to 5:00pm.
25.
Q: How do I return my order?
Ans: You may return your
order for a refund or replacement to GlamorBiz within 30 days of the purchase
date by visiting the returns
page.
We
highly recommend saving the receipt or tracking details verifying the return of
your goods. If you have a problem or discrepancy (including shortages, damages,
etc.) with an order contact us within 72 hours of receiving goods.
Please
note we are not able to accommodate any style, color or size swap or exchange
requests via a replacement order. Items that have been printed, washed,
decorated and masks which are final sale items are not eligible for return.
26.
Q: How long will it take
to get my refund?
Ans: Our warehouse typically takes between
5-7 business days to process a return after being received. Once the return has
been processed by our warehouse a credit will be issued to your original
payment method within 5-7 business days. In total this entire process can take
up to 14 business days. Be sure to save your proof of postage until your return
is completed.
27.
Q: How do I cancel or change my order?
Ans: As soon as you place
your order, we begin processing it. Therefore, we are unable to change or
cancel orders. Please visit the returns
page if you wish to submit a return authorization once your
order has been received. The terms and conditions for returns will apply.
28.
Q: How do I check the
status of my order?
Ans: We have you covered! We will email
you as items in your order ship, or if there are updates on the status of your
order. Can’t find the email? Click here to check the status of your order.
Please
note glamorbiz.com is not responsible for stolen packages.
29.
Q: Where is GlamorBiz LLC
based?
Ans: Our office is at 1003
Rosemere Ave Silver Spring, Maryland, 20904 USA. We can’t offer our esteemed
customers our desired convenience of physical shopping at the moment. We have
ambitious standard.
30.
Q: Why did I only receive part of my order?
Ans: Don’t worry, it’s on its
way! While we do our best to ship all orders in one package, there are times
when orders will ship from multiple warehouses. If you did not receive multiple
tracking numbers, please reach out to our customer service team for assistance.
31.
Q: Where can I find product sizing
information?
Ans: Product sizing varies between
different brands and styles. Product size information can be found toward the
bottom of each product detail page as shown in the image below. Unless
otherwise specified sizing is in inches and is taken with the item lying flat.
32.
Q: How can I pay for my order?
Ans: We currently accepts
Visa, MasterCard, Discover, and American Express. We also accept payment via
PayPal.
33.
Q: How do I take
advantage of tax exemption?
Ans: Unfortunately, as a traditional
e-retailer we do not support tax exemptions. We recommend purchasing through an
apparel wholesaler to better meet your exemption needs.
34.
Q: I received the wrong goods, what do I do?
Ans: Although we strive for perfection, we
are human and sometimes the wrong items are shipped from warehouses. We
are so sorry for any inconvenience this has caused, and our customer service
team is here to help make things right. Please contact our customer service
team via phone or our contact us page, so that they can work to get
you your goods as soon as possible. Phone support is available Monday-Friday from 8am-5pm PST
+1 240-354-4004
Fabric
Care Tips
35.
Q: Acrylic knit
Ans: Most
acrylic knit garments can be machine-washed. Read the label and check for the
proper drying option. Some knits retain their shapes best if reshaped and dried
flat.
36.
Q: Cashmere
Ans: Check the care label
before laundering cashmere. To hand-wash, use a mild detergent or shampoo.
Gently squeeze the water through the garment, then rinse until the water runs
clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a
towel, away from sunlight or heat.
37.
Q: Cotton
Ans: Cotton
holds up well to home laundering. Remove the garment from the dryer promptly to
reduce wrinkling. Press using spray starch for the crispness of a laundered
shirt.
38.
Q: Cotton blend
Ans: Dry
cotton-blend garments using your dryer’s permanent-press or low-heat cycle and
remove immediately to reduce wrinkling. Touch up with a steam iron, starch for
a professionally laundered look.
39.
Q: Denim
Ans: Denim should be washed
with cold or warm water, inside out. If washing denim that is mixed with
synthetic fabrics, always follow care directions for the more delicate fabric
with which the denim is mixed. Hang denim to dry and iron on high heat.
40.
Q: Flannel
Ans: Flannel can be washed in cold or
warm water. However, if your flannel derives from wool, even if its washable
wool, avoid the dryer completely since it can dry out its fibers. For
non-washable wool flannel avoid laundering it at home and take it to the dry
cleaners.
41.
Q: Nylon
Ans: Machine-wash
nylon garments in warm water. Use a low temperature setting when tumble-drying
and include a dryer sheet to reduce static electricity. Use a warm iron to
press, if necessary.
42.
Q: Polyester
Ans: Read the label. Usually
polyester items can be machine-washed (cool) and dried (low). Check the label
to see if air-drying is recommended. Touch up with a cool – never hot – iron,
if necessary.
43.
Q: Rayon
Ans: Make
sure to read the care label for rayon clothing. Launder in cool water and a
mild detergent. When machine-washing, use the gentle cycle and promptly remove
garments after washing. When handwashing, do not wring or twist the garment. To
dry, roll the item in a towel to squeeze out excess water. Lay flat to dry.
Iron when still damp and with the garment inside out to prevent the fabric from
becoming shiny. Use a pressing cloth when ironing the right side of the
garment. Pressing cloths can be purchased or use something as simple as a piece
of white cotton fabric.
44.
Q: Spandex
Ans: Use warm water when
hand- or machine-washing items made with spandex. Line-dry or use a low
temperature setting when machine-drying to preserve the elasticity of the
garment.
45.
Q: Wool knit
Ans: Typically, wool knits
need to be dry-cleaned, but check the label. If hand-washable, use cool water
and a detergent for fine washables. Squeeze out excess water, then reshape and
dry flat.
46.
Q: Wool (lined)
Ans: Lined garments generally
look best when professionally dry-cleaned once a season. Between dry cleanings,
remove surface soil with a brush or damp cloth. Refresh the item by hanging it
from a padded hanger in a steamy bathroom; moisture will help garment shed
wrinkles. When touching up with an iron, use steam in an up-and-down motion
(rather than sliding the iron along the fabric).
47.
Q: How long will it take
for my order to arrive?
Ans: Due to
the current circumstances of a partial return of covid-19, deliveries may be
slightly delayed depending on the local delivery network in your region. We
hope that you lend your patience to the logistic teams no matter where they
are, who are supplying us with our daily essentials and keeping goods flow
through our communities.
All
standard orders will be shipped four to five business days of confirmation
from our team that they have received your order. If your order includes
an item that we indicated will be shipped at a later date, we will only
ship the entire order out together once the item arrives.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
48. |
Ans: Any customs or import
duties are charged once the parcel reaches its destination country. You may be
charged for handling fees and taxes as your order passes through customs. These
charges must be paid by the recipient of the parcel. We are not responsible for
any customs and import duty charges.
Unfortunately,
we have no control over these charges and are unable to tell you what the cost
would be, since customs policies and import duties vary widely from country to
country. We recommend contacting your local customs office for current charges
before you order, so you are not surprised by charges you were not expecting.
49.
Q: How do I place a
return or exchange?
Ans: It’s our goal to ensure
you have the best possible experience with us, and so we offer returns valid
for 30 days from the date of arrival. As such, you will be responsible
for paying for your own shipping costs for returning your item.
To
return your item, do email us at info@glamorbiz.com and mail it back to:
Rosemere Ave Silver Spring Maryland, 20904 USA.
If 30 days have gone by since you’ve received the parcel,
unfortunately, we can’t offer you a refund or exchange. To
be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging. Gift cards are
non-returnable. Please note that shipping cost is not refunded.
If you
are shipping an item over $75, you should consider using a trackable shipping
service or purchasing shipping insurance so that your order travels safely us,
as we cannot guarantee that we will receive your returned item.
Once
your return is received and inspected, we will send you an email to notify you
that we have received your returned item. If all is well with the returned item
your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment within 14 days.
If you
haven’t received a refund yet, first check your bank account again. Then
contact your credit card company, it may take some time before your refund is
officially posted. Next, contact your bank. There is often some processing time
before a refund is posted. If you’ve done all of this and you still have not
received your refund yet, please contact us at contact@glamorbiz.com.
50.
Q: Can I return or exchange an item I bought
on sale?
Ans: Unfortunately, all items
purchased during a sale or marked at a discounted rate cannot be exchanged or
refunded. If you send them back to us for a return we will not be
able to process a refund. If you have any questions about sizing, fit, or fabric,
please reach out to our customer service before placing your order.
51.
Q: I think I got the
sizing wrong on my order, can I exchange it for a different size?
Ans: We’re happy to send you
the right size and do an exchange! Otherwise, we only replace items if they
have arrived defective or damaged. If you need to exchange it for the same item
in a different size, send us an email at info@glamorbiz.com before sending your item to:
1003 Rosemere Ave Silver Spring Maryland 20904 USA.
SIZING
52.
Q: How do I know
which size fits me?
Ans: Please click on the size
guide that is on each product page. If you have any
specific questions please feel to contact us at contact@glamorbiz.com.